Privacy Policy

At DDDenver, your trust means everything to us. Whether you’re visiting our website, reaching out for a quote, or bringing your car in for repairs, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information.
 

Information We Collect

When you interact with us, we may collect the following types of information:
 

• Contact Information – such as your name, phone number, email address, and mailing address.
   

• Vehicle Information – details about your car needed for service requests (make, model, year, damage photos, etc.).
   

• Service Interaction Information – records of your communication with us, such as service inquiries, estimates, or repair updates.
   

• Website Activity – basic analytics like which pages you visit on our website, how you found us, and time spent on our site.
   

• Payment Information – if applicable, for services rendered. We do not store credit card details; secure third-party processors handle transactions.
   

How We Use Your Information
 

We use the information we collect for purposes such as:
 

• To provide the services you request, such as repair estimates and updates.
   

• To schedule, track, and complete your vehicle repair services.
   

• To improve our website and the way we serve our customers.
   

• To send you important updates, reminders, or promotional offers (only if you’ve opted in).
   

• To comply with legal and insurance requirements.

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SMS Messaging Details

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• Purpose of Messages: Updates about your vehicle, appointment reminders, completion notifications, and important service communications.

• Message Frequency: Message frequency varies but is typically 2–5 messages per appointment.

• Rates: Message and data rates may apply.

• HELP Instructions: Reply HELP for help.

• STOP Instructions: Reply STOP to cancel. You may also opt out by contacting us directly at info@dddenver.com or 720–409-0515.

• Cadence Disclosure: Messages are sent only as necessary to update you on your vehicle status and related services, no marketing messages will be sent.

 

How You Consent (Opt‑In)

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By providing your mobile phone number to us, you consent to receive SMS messages for the purposes outlined above. You may opt in:

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• When scheduling a service through our website

• By confirming SMS communication preferences in person or over the phone

• By texting us from your mobile number to initiate service-related communication

 

Data Protection

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We maintain reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, use, or disclosure.

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Sharing Your Information

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We respect your privacy. We never sell or rent your personal information.

Your information may only be shared in the following cases:
 

• With trusted partners directly involved in your repair (such as insurance companies, parts suppliers, or towing services).
   

• When required by law, regulation, or legal process.
   

• If necessary to protect the safety, rights, or property of DDDenver, our customers, or others.
   

Security of Your Information
 

We take security seriously. Steps we use to protect your information include:
 

• Secure servers and encrypted connections on our website (look for “https” in the address bar).
   

• Restricted access to personal information – only team members who need it to do their job can view it.
   

• Industry-standard safeguards to prevent loss, misuse, or unauthorized access.
   

That said, no online transmission is 100% secure, but we make every reasonable effort to keep your information safe.

Your Privacy Choices

You are in control of your information. At any time, you can:
 

• Request a copy of the personal data we hold about you.
   

• Correct or update any inaccurate information.
   

• Ask us to delete your information, subject to legal or contractual obligations.
   

• Opt out of receiving promotional communications.
   

To exercise these rights, please contact us at info@dddenver.com.
 

Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies help us:
 

• Recognize repeat visitors.
   

• Understand site traffic and usage trends.
   

• Provide a smoother user experience.
   

You can disable cookies in your browser settings, but doing so may limit some website features.
 

Links to Other Websites

Our site may contain links to other websites (for example, insurance partners or auto part suppliers). Please note that we are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies when you leave our site.
 

Updates to This Privacy Policy
 

We may update this Privacy Policy from time to time. The latest version will always be available on our website. If we make significant changes, we’ll notify you by email or a notice on our site.
 

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at: info@dddenver.com